Support

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    Contact Vlingo for Support

  • How can I contact Vlingo for support?

  • The answers below provide the answers to the five most frequently asked questions for Vlingo for Windows Mobile. If none of these addresses your specific problem, you can search our extensive KnowledgeBase by pointing your desktop browser to www.vlingo.com/support. Using your desktop browser, you will also be able to submit a question to our Support team if you are unable to find a solution in our Knowledgebase.

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  • Most Common Problems

  • How do I use Vlingo?

  • To set up Vlingo on your phone.

    1. Click the Vlingo icon in your application list.
    2. A Setup process will guide you to set any required options and speak a simple phrase.

    After the setup process is complete.

    1. If your phone does not allow applications to start automatically when the phone is powered on, click the Vlingo icon to start the application.
    2. Press the activation key and speak.
      1. On touch screen devices, the activation key is typically a 'soft' key that's part of the phone's screen itself. You would have selected it when you went through the Setup.
      2. On phones without touch screens, the activation key will be defined during Setup.

    Speaking to Vlingo

    Vlingo does not force you to conform to a rigid set of keyword-based commands. It's designed to let you speak naturally. For example, if you're speaking an email you can say.

    • "Email Jen"
    • "Send email to Jen Smith, subject dinner, message where would you like to have dinner tonight?"

    Try different wordings and see what works best for you.

    For More Information

    • See the 'What you can say' help topic within Vlingo on your phone.
    • Because of its simplicity, Vlingo does not have a user's guide.
    • Vlingo has a Help system on most devices which can provide further guidance.
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  • What languages and regional dialects does Vlingo understand?

  • Here are the languages and dialects implemented on each of our platforms:

    Vlingo for BlackBerry is currently implemented for English only. It is particularly optimized for speaking styles native to the United States and the United Kingdom.

    Vlingo for Nokia: English UK and English US; German (DE), Spanish (ES), and Italian (IT).

    Vlingo for iPhone: English, optimized for speaking styles native to North America.

    Vlingo for Windows Mobile: English, optimized for speaking styles native to North America.

    As with all Vlingo technology, language recognition improves naturally and automatically over time. The more you and others use Vlingo, the better the recognition gets.

    Several additional languages and regional dialects are in development and will be added over time. As we support additional languages and accents, we will announce it on our Web site.

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  • What suggestions do you have for getting the best possible speech recognition?

  • Vlingo uses highly advanced speech recognition technology to deliver the best accuracy possible. As with humans, it sometimes misunderstands what you say. Here we provide information about how you can get the best results from Vlingo's speech recognition.

    • Begin speaking shortly after you see the 'Listening' dialog. If you speak too early, you may see an error message asking you to wait slightly longer before speaking.
    • Be sure to pronounce words clearly but naturally.
    • Do not pause between each word.
    • Begin speaking shortly after initiating recording.
    • Avoid long periods of silence since this can cause Vlingo to pick up background noise as intended speech.
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  • Which Windows Mobile phones does Vlingo support?

  • Currently, on the Windows Mobile platform, Vlingo supports only the (AT&T) Samsung Jack and is currently not available for download to other Windows Mobile devices..

    We are in the process of supporting other Windows Mobile devices in the near future. Please check our Web site for updates.

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  • I purchased Vlingo for BlackBerry and now I have purchased a phone that is not a BlackBerry. Can I move my purchase to my new phone?

  • No, Vlingo for BlackBerry, Vlingo for iPhone, Vlingo for Nokia, and Vlingo for Windows Mobile are all separate products that offer different features, and are sold separately. Users cannot move their Vlingo purchase between different products. To activate the paid version of Vlingo on a different product will require a new purchase of Vlingo.

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  • Apple, iPhone, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. BlackBerry is a trademark of Research In Motion Inc., registered in the U.S. and other countries. Nokia, Symbian, and S60 are trademarks for Nokia, Inc., registered in the U.S. and other countries. Vlingo is a trademark of Vlingo Corporation, registered in the U.S. and other countries.