Vlingo

Support

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Contact Vlingo for Support

• How can I contact Vlingo for support?

• The answers below provide the answers to the five most frequently asked questions for Vlingo for Nokia. If none of these addresses your specific problem, you can search our extensive KnowledgeBase by pointing your desktop browser to www.vlingo.com/support. Using your desktop browser, you will also be able to submit a question to our Support team if you are unable to find a solution in our Knowledgebase.

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Most Common Problems

• I'm having a problem with Vlingo. How do I make sure I have the most current version with all the up-to-date fixes?

• Before asking for assistance from Vlingo, please check to make sure you have the most current version on your phone. To do this:

  1. Open the Vlingo icon.
  2. Click Vlingo Options.
  3. Select Software update.
  4. If an update is available, follow the prompts to install it to your device memory.
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• How do I use Vlingo?

• To set up Vlingo on your phone.

  1. Click the Vlingo icon in your application list.
  2. A Setup process will guide you to set any required options and speak a simple phrase.

  After the setup process is complete.

  1. If your phone does not allow applications to start automatically when the phone is powered on, click the Vlingo icon to start the application.
  2. Press the activation key and speak.
  1. On touch screen devices, the activation key is typically a 'soft' key that's part of the phone's screen itself. You would have selected it when you went through the Setup.
  2. On phones without touch screens, the activation key will be defined during Setup.

  Speaking to Vlingo

  Vlingo does not force you to conform to a rigid set of keyword-based commands. It's designed to let you speak naturally. For example, if you're speaking an email you can say.

  • "Email Jen"
  • "Send email to Jen Smith, subject dinner, message where would you like to have dinner tonight?"

  Try different wordings and see what works best for you.

  For More Information

  • See the 'What you can say' help topic within Vlingo on your phone.
  • Because of its simplicity, Vlingo does not have a user's guide.
  • Vlingo has a Help system on most devices which can provide further guidance.
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• I've bought Vlingo Plus. It's asking me to enter an activation code, which I don't have. How can I activate my purchase?

• 1. Your phone has done a hard reset, such as after upgrading the operating system.
  2. Your subscription license has expired.
  3. You've installed a different SIM in your phone.
  4. Your purchase did not complete.

  The first thing to do is to have Vlingo check to see whether it has a valid license. Here's how:

  1. Open Vlingo by clicking the Vlingo icon on your phone.
  2. Click Get Vlingo Plus.
  3. Click Next.
  4. Click Options.
  5. Click Update.
  6. Click Yes.

  If there is a valid license for your phone and SIM, it should now be active and you should be able to use the Vlingo Plus features. If this does not work and you believe you should have an active license, please tell us by clicking Contact Support at the top of this page. To investigate, we'll need you to tell us your device ID. You can find that by typing *#06# from your phone's home screen. If there is a valid license for your phone and SIM, it should now be active and you should be able to use the Vlingo Plus features. If this does not work and you believe you should have an active license, please tell us by clicking Contact Support at the top of this page. To investigate, we'll need you to tell us your device ID. You can find that by typing *#06# from your phone's home screen.

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• What languages and regional dialects does Vlingo understand?

• Here are the languages and dialects implemented on each of our platforms:

  Vlingo for BlackBerry is currently implemented for English only. It is particularly optimized for speaking styles native to the United States and the United Kingdom.

  Vlingo for Nokia: English UK and English US; German (DE), Spanish (ES), and Italian (IT).

  Vlingo for iPhone: English, optimized for speaking styles native to North America.

  Vlingo for Windows Mobile: English, optimized for speaking styles native to North America.

  As with all Vlingo technology, language recognition improves naturally and automatically over time. The more you and others use Vlingo, the better the recognition gets.

  Several additional languages and regional dialects are in development and will be added over time. As we support additional languages and accents, we will announce it on our Web site.

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• What suggestions do you have for getting the best possible speech recognition?

• Vlingo uses highly advanced speech recognition technology to deliver the best accuracy possible. As with humans, it sometimes misunderstands what you say. Here we provide information about how you can get the best results from Vlingo's speech recognition.

  • Begin speaking shortly after you see the 'Listening' dialog. If you speak too early, you may see an error message asking you to wait slightly longer before speaking.
  • Be sure to pronounce words clearly but naturally.
  • Do not pause between each word.
  • Begin speaking shortly after initiating recording.
  • Avoid long periods of silence since this can cause Vlingo to pick up background noise as intended speech.
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Apple, iPhone, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. BlackBerry is a trademark of Research In Motion Inc., registered in the U.S. and other countries. Nokia, Symbian, and S60 are trademarks for Nokia, Inc., registered in the U.S. and other countries. Vlingo is a trademark of Vlingo Corporation, registered in the U.S. and other countries.